Terms and conditions

1. Who we are

FullSpeed Games is a trade name of DoorDarius B.V.

• Address: Paxtonstraat 3 N box C6618, 8013 RP Zwolle, Netherlands
• Email: hello@fullspeedgames.com
• Chamber of Commerce (KvK) number: 42101671
• VAT number: NL869734209B01

2. When these terms apply

• These terms apply to every offer in the webshop and every distance contract between us and you as a consumer.
• You can read them before you order and save or print them. The order confirmation links to this text. On request we email them to you free of charge.
• If the mandatory consumer law of the country you live in gives you more protection, that protection applies.

3. The offer

• Each product has a description, photos and its price. Photos show the design as accurately as we can; small colour differences caused by your screen or the printing process are possible.
• Each product is printed only after you order it (print-on-demand), by our production partner Printful.
• An obvious mistake or error in the offer does not bind us.

4. The contract

• The contract is concluded when you place your order with the 'Order and pay' button and the payment succeeds.
• We confirm your order by email straight away.
• If we cannot deliver an order after all, we tell you as soon as possible and refund you within 14 days.
• You can order in Dutch, English or German. We keep the details of your order; you find them in your order confirmation and, if you have an account, in your account.

5. Prices and payment

• All prices are in euros and include 21% VAT.
• Orders to the United States are priced in US dollars. Those prices exclude sales tax; any sales tax is shown at checkout.
• Shipping costs are added. You see the exact amount at checkout, before you pay. See Shipping.
• You pay when you order, through our payment provider Stripe, with one of the payment methods shown at checkout.
• We send your order to print only after the payment has succeeded.

6. Delivery

• We deliver within the European Union, to the address you give with your order.
• Printing usually takes 2–5 working days, followed by shipping. We deliver within 30 days at the latest, unless we agree on another period. If we cannot, you may cancel the contract free of charge and we refund you within 14 days.
• Until the parcel has been delivered to you (or to someone you name, other than the carrier), loss and damage are at our risk.

7. Right of withdrawal

• You can withdraw from your purchase within 14 days without giving a reason. The period starts on the day after you, or someone you name (other than the carrier), receive the product. With several deliveries, the last product counts.
• This also covers our printed products: you choose an existing design, size and colour, so they are not made to your specifications.
• You withdraw through Withdraw from order, by email or with the model form. How it works, where to send the product and when you get your money back is on Returns and withdrawal.
• You pay the direct cost of returning the product.
• Handle the product with care during the withdrawal period. You may unpack and try it on as you would in a shop. If the product loses value because you went further (for example wearing or washing it), we may deduct that loss in value.

8. Legal guarantee

• You always have the legal guarantee: on delivery, the product must be what you can reasonably expect under the contract. This right lasts at least two years after delivery.
• A defect that becomes apparent within one year of delivery is presumed to have existed on delivery.
• If the product is faulty, you choose repair or replacement (for a printed product: a new print). If that is not possible, you can ask for a price reduction or to end the contract with a refund.
• We give no additional commercial guarantee. Nothing in these terms limits your statutory rights.

9. Complaints

• Send a complaint about an order or product by email to hello@fullspeedgames.com, with your order number and, if possible, a photo. Do so within a reasonable time after you notice the problem; within two months is always in time.
• We confirm your complaint within 14 days of receiving it and give you a full answer. If we need more time, we tell you within those 14 days when you will hear from us.
• If we cannot resolve it together, you can take the dispute to the competent court. We are not a member of an alternative dispute resolution body.

10. Personal data

How we handle your data is described in the privacy statement.

11. Applicable law and changes

• Dutch law applies to these terms and our contracts. If you live in another EU country, you keep the protection of that country's mandatory rules.
• We may change these terms. Your order is governed by the terms that applied when you placed it.