Returns and withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or someone you name (other than the carrier), receive the product. If you order several products that are delivered separately, the day you receive the last product counts.

This applies to all our products, even though they are printed after you order.

How to withdraw

• Use Withdraw from order: enter your order number and email address and confirm. You get an acknowledgement by email straight away.
• Or tell us in another clear way, by email to hello@fullspeedgames.com or by post to the address below. You can use the model withdrawal form, but you do not have to.
• You are in time if you send your withdrawal before the 14 days have passed.

Sending the product back

Send the product back no later than 14 days after you withdraw, to:

• Put your order number in the parcel.
• You pay the direct cost of returning the product. Keep your proof of postage.
• Do not send it to the sender address on the parcel: that is our print facility, which does not accept returns.
• You may unpack and try on the product as you would in a shop. If it loses value because you went further (for example wearing or washing it), we may deduct that loss in value.

Refund

• We refund everything you paid for the order, including the shipping cost of the delivery, no later than 14 days after we receive your withdrawal.
• We refund with the same payment method you used, unless you expressly agree otherwise. This costs you nothing.
• We may wait with the refund until we have the product back, or until you show that you have sent it back, whichever is earlier.

Damaged or wrong item?

That falls under the legal guarantee, not withdrawal, and costs you nothing. Email a photo and your order number to hello@fullspeedgames.com within a reasonable time; you get a new print or your money back. See articles 8 and 9 of the terms and conditions.

Orders to the United States

The right of withdrawal above comes from EU law. We voluntarily offer customers in the United States the same: you can return an order within 14 days of receipt, on the same terms and to the same return address.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.